App / Sports
At fastbd, the information you share when you open an account, deposit via Rocket, or contact our support team is handled with clear rules about what we collect, why we keep it, and how long it stays with us. This page sets out those rules in plain terms so you know exactly where you stand.
When you use fastbd — whether that means browsing the lobby, opening an account, or sending a deposit through Rocket or Bank Transfer — certain information passes through our systems. We collect what is needed to run your account and process your transactions: your registration details, the payment method you chose, your session activity, and any communication you send to our support team. We do not sell your personal data to third parties. Information shared with payment processors like Rocket or Bank Transfer is limited to what those services need to complete your transaction and is governed by their own terms alongside ours. Cookies and similar tools help us keep your session active and understand how the lobby performs on your device; you can manage browser-level cookie settings at any time. Your data is retained for as long as your account remains active and for a period after closure as required by applicable rules in your region. Access to this platform and the scope of data rights available to you depend on your local law and the eligible regions we serve. If your jurisdiction places specific obligations on us regarding your personal data, those obligations apply within the bounds of local law. We review this policy periodically and will note the revision date at the top of the page when changes are made.
Transaction references tied to your Rocket payment are stored against your account record for reconciliation and dispute resolution. We do not retain your full Rocket PIN or wallet credentials.
Bank Transfer details submitted during a deposit are used only to match the incoming funds to your account. Reference numbers are kept for the retention period required under applicable local rules.
Your name, contact details and login credentials are held securely and used only for account management, identity checks and support communications.
Messages you send through our support routes are stored to help resolve your query and to improve our response quality. We do not share these with unaffiliated parties.
This policy governs data fastbd collects directly through your account and your interactions with our platform. It does not extend to third-party services you reach from our pages, and the boundaries below clarify what falls inside and outside our responsibility. Whether this policy applies to you depends on your local law and the eligible regions we operate in.
All data collected when you register, log in or update your account details falls under this policy. We control how that data is stored, who can see it and when it is deleted.
Deposit and withdrawal records, including those made via Rocket or Bank Transfer, are covered here. Payment processor systems operate under their own policies once data leaves our platform.
Session data, game-load events and navigation paths within the fastbd lobby are captured under this policy to keep your account session running correctly and to diagnose technical issues.
Links to external sites, payment network portals and studio provider pages take you outside this policy. We recommend reading those services' own privacy terms before submitting data to them.
You have practical choices about the data fastbd holds on your account. Reviewing your records, correcting a detail, or asking a question about how your information is used are all within reach through the routes set out below. Start by logging into your account — the profile and settings area shows the details we hold for you, including the contact information and payment method records attached to your profile. If something looks wrong, the correction process begins there. For data you cannot edit directly, our support team can review the request and confirm what steps apply in your region. Keep in mind that some records — particularly transaction references tied to Rocket or Bank Transfer deposits — may need to be retained for a minimum period under local financial rules even after you ask us to remove other data. Where local law gives you the right to request a copy of your data, to limit how we use it, or to object to a specific processing activity, you can raise that through our published support channels. We aim to acknowledge requests promptly and will let you know if your region's rules affect what we can action.
Log into your account and open the profile section to see the personal details and payment records we hold. Session history and deposit references are also visible from within the signed-in area.
Update contact details and information directly in the settings fields shown on your profile page. Where a field is locked, contact support with the correction and your account reference.
If you want to know why a specific piece of information is held, how long it will be kept, or who can access it, send your question through our support routes and we will respond with the relevant detail.
For formal data requests — copies, deletions or processing objections — contact us through the channels listed in the Support section below. Availability depends on local law and eligible regions.
If you have a question about how fastbd handles your data, or you want to action one of the rights described above, use the contact routes published on our site. We do not invent channels or hours here — check the live support page for the current options available in your region.
Open the chat widget from any page while logged in to ask a data or privacy question directly. This is the quickest route for account-level queries about what information we hold.
Send a written data request or privacy question to the support email address listed on the Contact page. Include your account reference so we can locate your records without delay.
The Help Centre accessible from your signed-in dashboard contains published answers about data retention, cookie settings and how to update your account details without contacting support.
Our approach to data handling is built around the specific functions your account needs: payment processing via Rocket and Bank Transfer, account authentication, session management in the lobby, and support communications. We do not build advertising profiles or share data with unaffiliated commercial partners.
Cookies keep your session active while you move between the lobby and account pages. You can review and adjust cookie permissions through your browser settings at any time. Disabling cookies may affect how some features load.
Your login credentials are stored in hashed form. We do not store full payment credentials for Rocket or Bank Transfer. If you suspect unauthorised access, change your password from the account settings page immediately.
We keep your account data for the period your account is active and for a further period required by applicable local rules. Transaction records tied to Rocket or Bank Transfer deposits follow financial record-keeping requirements in your region.
When this policy changes, we update the revision date at the top of the page. Material changes that affect how we use your data will be communicated through the contact information on your account before they take effect.
These questions cover the data and privacy topics we hear most often. If your question is not here, use the support routes listed above.
We collect the details you enter during registration — name, contact information and login credentials — along with the payment method you use, such as Rocket or Bank Transfer. Session data is recorded while you are active in the lobby to keep your account working correctly.
We share data only where it is necessary to complete a service you have requested, such as passing transaction references to Rocket or Bank Transfer to process a deposit. We do not sell your data or share it with unaffiliated advertising networks or commercial partners.
We retain records for a period after account closure as required by applicable rules in your region. Transaction data tied to Rocket and Bank Transfer deposits may need to be held for a minimum period under local financial rules. The exact duration depends on your jurisdiction.
Whether you can formally request a data copy depends on your local law and the eligible regions we serve. If that right applies in your region, send the request through our email support channel with your account reference. We will confirm what we can provide and the applicable process.
Log into your account and open the profile or settings section — most contact and account details can be updated directly from the fields shown there. For fields that are locked, contact our support team with the correction and your account reference and we will review the request.
We update the revision date on this page when the policy changes. If a change materially affects how your data is used, we will notify you through the contact details on your account before the change takes effect. You can also check this page at any time to see the current version.