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Your fastbd account is connected to Rocket as the primary deposit route, with Bank Transfer available as a reliable fallback when you need it. Open the cashier section to see the current routes, limits and instructions shown for your account.
Rocket is the primary route we have configured for deposits on fastbd. Open the cashier from your signed-in account page and you will see the live deposit options, the minimum amount required and the reference details you need to complete the transfer. Bank Transfer appears in the same cashier section as a secondary option — follow the bank details shown there exactly, including the account name and reference number we display.
Log in and navigate to the deposit section inside your account. The cashier page shows the active routes — Rocket or Bank Transfer — along with any minimum amounts currently applied.
Select the route that matches how you plan to send funds. Rocket users will see a mobile number to send to; Bank Transfer users will see full bank account details on screen.
Type in the amount and copy the reference or description field exactly as shown. A wrong reference can delay the match between your wallet send and your account balance.
Complete the transfer on your Rocket app or through your bank. Save the transaction ID or screenshot from your wallet — you will need this if you contact support about the deposit.
When your account balance is ready to withdraw, open the withdrawal section from your signed-in account menu. The routes available for withdrawals — Rocket or Bank Transfer — are displayed there alongside the fields you need to fill in. Enter the wallet number or bank account details that belong to you; withdrawals are only processed to accounts that match your registered fastbd identity.
Go to your account menu and select the withdrawal section. Rocket and Bank Transfer options appear here with the fields and conditions that apply to your current account tier.
Type the Rocket mobile number or bank account number registered in your name. Entering details belonging to another person will cause the request to be declined at the verification stage.
Enter the withdrawal amount within the range shown. Review the summary screen before confirming — once submitted, changes to destination details are not possible through the cashier.
Your transaction history will update as the withdrawal moves through stages. Hold your bank or Rocket notification as evidence of receipt once the funds arrive.
Account verification on fastbd is handled through the fields and prompts shown inside your signed-in account area. We do not apply a uniform document list across all accounts — the fields we ask you to complete depend on your account activity and the checks currently required for your region. When a verification prompt appears, follow the on-screen instructions exactly.
Verification steps appear inside your account area when they are required. The fields shown there define exactly what we need — do not send documents through any channel outside that upload path.
The name and number on any document you submit must match what is recorded on your fastbd account. A mismatch between your Rocket wallet name and your account name is a common cause of delays.
After uploading, a status indicator in your account will show whether the check is pending, under review or resolved. Revisit that panel for updates before contacting support.
If a verification step is unclear or a status stays pending longer than the window described in your account, open a support request through the contact route listed on the fastbd contact page.
The payment routes configured on fastbd are matched to the wallet and banking habits of Bangladesh users. Rocket is the primary deposit method we have set up, anchored to the mobile money habits most returning users already have. Bank Transfer is the fallback route for those who prefer to move funds directly from a bank account. Both routes appear in the cashier section of your signed-in account.
Primary mobile money deposit route. Send from the Rocket app using the number shown in your cashier. Keep the transaction ID from your Rocket app until the balance updates.
Secondary route for users who prefer direct bank funding. Follow the account name, number and reference exactly as displayed in your cashier to ensure the transfer is matched correctly.
Your fastbd balance holds credited funds until you place a wager or request a withdrawal. The wallet balance is visible on your account home screen after every confirmed deposit.
Every deposit or withdrawal you make through Rocket or Bank Transfer generates two records: one on your mobile wallet or bank statement, and one inside your fastbd transaction history. Checking that both records agree helps you catch any mismatch early and gives you the evidence needed if you raise a support request.
Every Rocket send or bank transfer you make has a transaction ID. Note this ID at the time of transfer — it is the exact reference our support team uses to locate your deposit or withdrawal in our system.
Inside your fastbd account, transactions are tagged as pending, processing or completed. A deposit stuck on pending beyond the window described in your account area is the trigger to contact support, not to resend.
Compare the amount on your Rocket or bank receipt with the credited amount in your fastbd history. If the two figures differ, open a support ticket and attach both records — the wallet receipt and the fastbd history screenshot.
Hold Rocket app screenshots, bank transfer confirmation slips and fastbd transaction history exports until each transaction shows a final completed status. Deleting these early removes the evidence you need for any dispute.
Protecting your fastbd account starts with the basics: use the correct domain when you log in and verify the URL before entering your credentials. We do not send login links through SMS or social media — if you receive one, treat it as suspicious and do not click it.
Access fastbd only through the correct domain. Bookmark the address after your first verified login and use that bookmark every time — avoid clicking links sent through messaging apps or third-party sites.
Withdrawal requests are matched against your registered account identity. Keeping your registered name consistent across your fastbd account and your Rocket or bank account avoids holds at the verification stage.
We process payouts only to wallets or bank accounts in the account holder's own name. Requests to a third-party number or account will not be completed regardless of the amount or status.
Security concerns, unrecognised transactions and account access issues are handled through the contact path on the fastbd contact page. Do not share account credentials with anyone claiming to offer help outside that channel.
These questions cover the deposit and withdrawal steps, account checks and what to do when a transaction needs attention on fastbd. If the answer you need is not here, open a support request through the contact page.
Log in to your fastbd account, open the cashier and select Rocket. Copy the number and reference shown there, then complete the send from your Rocket app. Keep the transaction ID until your account balance updates.
Yes. Bank Transfer appears in the same cashier section as Rocket. Follow the account name, number and reference exactly as displayed. A mismatched reference is the most common reason a bank deposit takes longer to credit.
The minimum amount is displayed in your cashier at the time of deposit. We do not publish a fixed figure here because it can vary by route and account status. Check the cashier screen before sending any amount.
Do not resend the funds. Check your Rocket app or bank statement for the transaction ID, then open a support request through the fastbd contact page and include that ID along with a screenshot of the transfer.
We do not quote a specific processing window because it can vary. Check your fastbd transaction history for the current status. If the status remains on pending beyond the timeframe shown in your account area, contact support.
A hold usually means your account needs an identity check before the payout is released. Open your account area to see which verification field is pending, complete the step shown there, and the request will continue processing.